Return and Refund Policy
At Crafts On Sleeves, we strive to provide you with high-quality, handcrafted products that bring joy and satisfaction. However, we understand that there may be times when you need to return or exchange an item. This policy outlines the terms and conditions for cancellations, returns, and refunds.
1. Order Cancellations
- You may request a cancellation of your order within 5 days of purchase. After this period, we will not be able to cancel your order as it may already be in the production or shipping process.
- To request a cancellation, please contact our support team at :
2. Return and Refund Policy
We offer a 5-day window from the date of delivery to request a return or refund under the following conditions :
- The item must be unused, in its original condition, and in its original packaging.
- Any customized or personalized items are non-returnable unless they arrive damaged or defective.
How to Initiate a Return/Refund Request :
- Email us at info@craftsonsleeves.com with your order number, a description of the issue, and photos of the item (if applicable).
- Our support team will review your request and get back to you within 2 business days.
3. Refund Process
- Once your return request is approved, we will provide instructions for shipping the item back to us.
- Refunds will be processed within 7 business days of receiving the returned item. You will be notified via email once the refund has been issued.
- The refund will be credited to the original payment method used during the purchase.
- Please note that the shipping fee for the return is non-refundable, and the customer is responsible for the return shipping cost.
4. Shipping Information
- We take pride in ensuring that our products are crafted with care and attention. Since each item is made to order, the standard shipping time is 22 to 35 days from the date of order confirmation.
- You will receive a notification with tracking information once your order is shipped.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 5 days of receiving your order. We will arrange a replacement or offer a full refund based on the issue reported.
- Be sure to provide clear photos of the damaged item and the packaging when you reach out to us.
6. Contact Us
If you have any questions or need further assistance, please feel free to reach out to our customer support team:
We appreciate your understanding and look forward to serving you with our unique, handcrafted products.